Refund policy
Unlike fast fashion, which often relies on bulk manufacturing and contributes to overproduction, waste, and environmental harm, we create only what you need. At Festoons, each product is made to order, ensuring that every piece is crafted with utmost care and attention to detail.
This personalized approach not only guarantees a unique product for each of our customers but also helps us minimize waste and support sustainable practices and promote mindful consumption.
Due to the custom nature of creations at Festoons, we cannot accept returns or offer refunds, as these items are created specifically for you. Your satisfaction is our top priority, and we understand that things don't always go as planned. If there is an issue with your order, such as a defect or error in the print, please contact us within 5 days of receiving your item, and we will be happy to make it right.
Steps for Issue Resolution
- Contact Us: Reach out to our customer service team on whatsapp at 8870201959 with your order number and details of the issue.
- Provide Photos: We may ask for photos of the product to better understand the issue.
- Resolution: Depending on the situation, we will offer a replacement or work with you to find a satisfactory solution.